Help
How can we help?
Common questions. Can't find what you need? Message your teacher or email [email protected].
Getting started
How do I take my first placement quiz?+
Can I retake a placement quiz?+
I'm enrolled — when does the course start?+
Submitting work
Can I submit my work by voice instead of typing?+
I prefer to write on paper. Is that okay?+
How do I use AI on my work, and what should I declare?+
Lost connection mid-submission — did I lose my work?+
Live classes
I missed a live class. Can I still catch up?+
The live class is at a bad time for me. What can I do?+
Money, certificates, and outcomes
How much does a SET course cost?+
Can my family in Australia pay for me?+
Is my SET certificate recognised in Australia?+
Privacy and safety
Where is my data stored?+
How do I get a copy of my data?+
How do I delete my account?+
Still stuck?
Your fastest path is to message your teacher directly. They reply within 24 hours usually, sooner if it's urgent.