Quick check

Question 1 of 2

What three things should you say when answering the phone at work?

• A.Your name, your address, your job title
• B.Workplace name, your name, an offer to help
• C.'Hello?' and wait for them to speak
• D.Your phone number

Question 2 of 2

What should you do if you can't understand the caller?

• A.Pretend you understood
• B.Hang up
• C.Politely ask them to repeat themselves
• D.Pass the phone to a colleague